Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Basic Function
Be Stryker's face of service to specified health system or territory. Increase customer uptime through proactive
product and process support and partner with customers to drive a seamless delivery experience.
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Responsibilities
Deliver technical service to customer's products and processes as defined by the statement of work;
manage customer's expectations.
Become an expert on properly maintaining the Stryker products within your realm of responsibility.
Perform service to customer's equipment without negatively impacting their daily business / work flow.
Manage your schedule and resources. Constantly prioritize and urgently respond to changing customer
needs.
Problem-solve fearlessly. As much as possible, work independently to provide exceptional customer
solutions. Reach out for help as needed.
Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressful
working conditions.
Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
Never accept status quo. Drive process improvements which increase value and sustainability for customer
and Stryker.
Accurately report and record all testing and procedure information in compliance with Stryker and
customer quality requirements.
Plan for frequent travel between hospitals in health system / territory based on priority of service requests. Always build positive relationships with customers, reps and peers.
Supervisory Responsibilities
No
Blood Borne Pathogen Category A Position
Yes
This description is not intended to represent an all-inclusive list of job responsibilities, but to outline the essential functions of the position.
Stryker Instruments reserves the right to change, alter or revise this job description at any time with or without notice.
Physical Requirements
Passion for impressing customers; innate desire to outperform the competition.
15-20% overnight travel. Willing to work overtime and overnight based on customer need.
Excellent verbal and written communication skills.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Mental Requirements
Must be able to read, understand and explain detailed technical information.
Must be able to develop and deliver effective technical training.
Must be able to analyze and resolve highly technical field service support issues using independent judgment.
Must be able to coordinate detailed travel arrangements to include the shipment of parts to customer accounts.
Must possess the ability to prioritize work and keep detailed and accurate records. Must be able to work under mentally challenging and stressful conditions with autonomy.
Qualifications/Work Experience Preferred
2-3 years of operating room, central sterile or biomedical experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
Valid driver's license with good driving record.
Education/Special Training Required
Bachelor Degree preferred.
About Stryker
Our benefits:
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.