Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

As a Customer Service Representative, you will provide an outstanding customer service experience to all internal and external customers at Stryker. A a passionate, customer centric professional, you will act as the first point of contact for all customer queries and ensure all customer transactions are performed in a smooth and timely manner.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Act as a first point of contact for all customer queries
• Process customer orders and record all relevant information on our database
• Work with other customer service divisions to ensure customer invoices and bookings are up to date
• Liaise with all internal departments including sales, operations and finance to ensure best practice.

• Excellent customer service skills and a desire to help others
• Prior experience in hospitality, customer service, tourism or a service oriented role
• Proven experience exceeding customer expectations and working within a team environment
• Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
• A positive attitude!

• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Day
• Engagement Day
• Onsite gym available in most offices
• Being part of one of the world's largest and most recognizable brands.
• Excellent team culture - we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits including health care, financial wellbeing & insurance
• Access to our career and self-development program from day one
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!