Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Shift: Flexible
Work Flexibility: Field-based
Location: Saskatoon, Regina
Come join Stryker, Fortune Magazine's #1 Best Workplace in Manufacturing 5 years in a row!
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At Stryker, our teams work with products that are improving and saving people's lives. Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.
Who We Want:
Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvements across the business.
What You Will Do:
The Repair Technician, Demo's and Trials is responsible for providing technical repair and quality control support for the Demo fleet of products that exceeds our customer expectations. In this role, you will:
- Provide effective, proficient, and timely quality inspections, technical repairs and staging of high-profile products to ensure optimal customer satisfaction.
- Perform Quality Control inspections on equipment after repair.
- Respond to all incoming calls, e-mails and voice mails in a timely and professional manner providing new and existing product information to internal customers using knowledge of products, tooling, and documentation.
- Perform preventative maintenance and repairs.
- Provide clients/peers with technical training.
- Assist in the development of new service procedures and in making the department ready to service and support newly launched product.
- Validate, maintain, and regularly calibrate all tools and fixtures.
- Lift and move medium and heavier weight items up to 50 pounds.
- Collaborate with the Sales Coordinators to ensure the timely repair of demo product.
- Enter parts and replenishment stock into the system and maintain accurate inventory levels for demo parts and accessories.
- Maintain detailed records of passed and failed devices.
- Execute inventory cycle/physical counts when required and respond to weekly inventory monitor reports.
- Maintain Function Check training matrix, SOP's and equipment calibration schedule.
- Investigate all CEF's and provide root cause, corrective action, analyze and trend data.
- Assemble new product and prepare product for delivery.
- Travel up to 25% of the time (overnight) for Field service calls and customer support.
What You Need:
Required:
- Post-Secondary Diploma from a Technical School in Mechanical, Electronics, or Electrical
- 2 years of related technical experience in field
Preferred:
- University Degree
Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.