Account Service Representative

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want-

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Other responsibilities may include, but are not limited : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing. Prepare product or service reports by collecting and analyzing customer information. Coordinate sequence and release of back orders according to stock availability. Maintain customer pricing in ERP system, including entering contracts as required. Implement and support Quality initiatives throughout branch. Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes. Implement procedures to manage inventory shelf life and expiry records. Support and participate in the branch cycle counting process.

• 2+ years of experience - required
• High school diploma - required
• Bachelor's degree - preferred
• Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.