Summary:
This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients.
Responsibilities:
- Support team efforts to sustain a "five nines" level of availability for Charles River Network Clients
- Coordinate with clients, internal Charles River colleagues, and network vendor(s) to facilitate the following service-related functions:
- problem troubleshooting, support, and resolution
- on-going changes and enhancement requests
- for straightforward situations, perform the tasks.
- Follow departmental procedures to ensure timely, high-quality delivery of service to Charles River Network clients
- Ensure all Network Services database information and documentation is accurate and current
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Requirements:
- Bachelor's degree in finance, economics, or equivalent field
- Minimum of 1 year experience with FIX administration and support
- 3 years in the securities trading industry is preferred
- Background in portfolio management and trading system applications is preferred
- Proven ability to work in a mission critical operations and support environment
- Some high-level knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN) is preferred
- Aptitude for technical troubleshooting
- Excellent customer service skills; attention to detail; and interpersonal, verbal, and written communication skills
- Ability to partner with various internal departments to deliver superior customer service
- Working Hours - 12pm - 8pm local Ireland
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers