Client Service Manager, Officer

Who we are looking for
Highly visible client-facing role managing complex business queries and supporting a variety of client
business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Why this role is important to us
The team you will be joining is the Client Service Team within the State Street Investment Services to support clients on State Street Alpha solution. State Street Alpha is the first front-to-back asset servicing platform from a single provider for institutional and wealth management firms. Alpha brings together our clients' choice of real-time data and asset intelligence across the investment lifecycle to help them make better decisions and deliver growth for their clients.

• Manage our assigned Alpha client relationships and sentiment via extensive daily
  interaction with client counterparts in maintaining service levels and addressing a wide range
  of business issues
• Manage the change management administration and communication with clients.
  Champion resolution of inquiries to State Street teams and follow through to ensure that
  client facing problems and issues are addressed.
• Influence opportunities to increase quality, productivity and control related to the service
  delivery model in the Alpha space. Spearhead revised policies, procedures and processes.
• Influence others in preparing various governance reports for our clients and for senior
  management.
• Participate in internal sessions to review operational delivery of our key services and
  understand risks impacting our services.
• Thorough review of monthly BAU invoice, coordinating with teams to ensure accuracy and
  completeness, submission of invoice to finance, and sharing invoice and all back up with
  client
• Demonstrate proficiency as a MyStateStreet.com experience owner and expand expertise
  with Enterprise 2.0 and other platforms
• Ownership of MyStateStreet escalated issues due to client access to system and reporting.
• Ownership of error tracking and reporting.
• Assistance with various administrative tasks which are beneficial to the operation of the client
  service teams.

• University Graduate
• 5-8 years of financial services experience, in operational, technology, product management
  or project capacity
• Demonstrated strong knowledges in asset servicing and asset management functions
• Experience in middle-office management or servicing is considered a plus
• Strong verbal & written communication, interpersonal, analytical and time management skills
• Strong team player, self-motivated, ability to work effectively and autonomously