Who we are looking for
State Street Global Advisors Trust Company (SSGA) is seeking a motivated Client Onboarding Manager with EMEA institutional client experience, who can excel in a fast-paced environment while working cohesively with their core team. The role holder must meet the criteria for an FCA Certified Role. Are you that person?
The EMEA Client Onboarding Manager within SSGA's EMEA Institutional business, will manage the end-to-end client onboarding and restructuring for strategic client relationships. Strong engagement and coordination with the relevant stakeholders is key to success for this role. Once a deal is won or an existing client has initiated a restructuring exercise, the Onboarding Management will take full responsibility for the end-to-end strategy implementation for the client. You must also build strong relationships across the broader EMEA CCG Organization, Investments, Operations, Legal, Compliance and other internal teams critical to the end-to-end client strategy implementations.
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To be successful, you will need to develop a thorough understanding of SSGA's Operating model, Investment capabilities as well as our breadth of service offerings in the EMEA region. As SSGA invests in technology you will be immersed in our efforts toward automation, efficiencies and creative thinking to achieve better ways of interacting with our clients and each other. You will also partner with your colleagues in other regions to ensure global consistency in our processes and to continuously improve the overall experience of our clients.
This role is part of the Client Coverage Group and you will report to the Head of Client Onboarding in London.
What you will be responsible for
- As a Client Onboarding Manager you will
- Take full ownership of concurrent client onboarding and restructuring events focusing on delivering a positive experience by meeting and exceeding client expectations
- Work directly with clients, consultants and other external stakeholders to successfully guide each deal through KYC, contracting, fund/account setup, and funding
- Cultivate positive relationships with internal partners including Relationship Managers and Account Executives, Legal, Operations, KYC, Portfolio Management, and Billing, encouraging collaboration and positive onboarding event outcomes
- Participate in ongoing process improvement initiatives across the department
- Keep a diligent awareness of business risk and ownership of issues when they arise
- Developing and maintaining productive working relationships and managing the communication with day to day contacts, and other stakeholders
- Preparing project and quality plans and tracking activities against the plans, providing regular and accurate reports to stakeholders as appropriate.
- Support identification and tracking of project risks, actions, issues and dependencies
What we value
These skills will help you succeed in this role
- Excellent communication skills, both verbal and written, and a demonstrable track record of successfully interacting, influencing and communicating at all levels.
- Proven history of project experience, successfully managing implementation projects
- Proven understanding of project management disciplines, gained through practical experience
- Integrity to deal with conflicting interest from multiple stakeholders.
- Ability to work consistently and accurately under pressure to tight deadlines.
- Good stakeholder management skills
- Excellent attention to detail with high levels of accuracy.
- Tenacious and pro-active.
- Team player but able to work independently where required
- Experience working as a Project Manager within the asset management industry, using project methodology
- Experience working with offshore centres
- First Degree or equivalent.
- Formal certification from a recognized professional body (e.g. Prince & or PMI) preferable
- FCA certification and consistently keeping knowledge and competencies appropriate for future annual certifications
- High Proficiency in Microsoft Office suite of applications, specifically MS Word, PowerPoint and Excel. Understanding of Salesforce and Appian a plus
Education & Preferred Qualifications
- Bachelor's Degree required CFA a plus
- Minimum of 8 years' experience in the investment management industry, working directly with institutional clients