Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Role Overview
As a Technical Writing Manager, you'll play a critical role in ensuring the technical accuracy of all Sprinklr documentation for customers and partners. You'll build a team of talented technical writers responsible for designing implementation guides, architecture guides, and developer documentation. You will also design Sprinklr's technical documentation style guide and ensure that it meets relevant standards for documentation. You will build policies around AI use. Your expertise will contribute to the success of our platform and help our clients understand the impact Sprinklr can bring to their business.
Want more jobs like this?
Get Writing and Editing jobs delivered to your inbox every week.
Responsibilities
1. Technical Accuracy: Ensure that all Sprinklr documentation is technically accurate, relevant, consistent, and aligned with industry best practices through constant reviews.
2. Team Leadership: Build and grow a team of skilled technical writers. Provide mentorship, guidance, and support to help them not just succeed but excel in their roles.
3. Content Strategy: Develop and execute a content strategy for various documentation types and audience needs, including implementation guides, architecture guides, AI guides, and developer documentation.
4. Collaboration: Work closely with product managers, subject matter experts, and cross-functional teams to gather information and create high-quality and well-rounded technical content.
5. Quality Assurance: Hold our documentation to the highest standards. Ensure that your team reviews and edit documentations to maintain clarity, accuracy, and readability always.
6. Continuous Improvement: Stay up-to-date with industry trends, tools, and technologies related to technical writing. Implement best practices to enhance the quality of our documentation. Attend conferences and lectures to ensure Sprinklr sets the standard for technical documentation.
Qualifications
- Bachelor's degree in a relevant field (such as Technical Communication, Computer Science, Engineering).
- Proven experience in technical writing, preferably in a software or technology-related environment.
- Strong communication skills, both verbal and written.
- Ability to interact professionally with diverse groups, including product managers and subject matter experts.
- Familiarity with documentation tools and platforms.
- Leadership experience, including team management and mentorship.
Preferred Skills
- CPaaS or CXM background
- Proficient in Agile methodologies
- JIRA and ASANA experience a plus
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.