Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
At Sprinklr, we're passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint. As a Senior Technical Writer, you'll play a pivotal role in ensuring our users have clear and concise documentation to allow customer to self-serve and gain confidence using Sprinklr.
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Responsibilities
Documentation Creation and Enhancement:
- Collaborate closely with product managers, engineers, and subject matter experts to create high-quality documentation.
- Focus on Sprinklr's new features, ensuring accurate and user-friendly content.
- Write and enhance user guides, developer guides, and reference materials for Sprinklr services.
Technical Expertise in Sprinklr:
- Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
- Translate complex technical concepts into clear, accessible documentation.
- Troubleshoot and validate information by working closely with product and engineering teams.
Research and standards:
- Conduct thorough research to gather accurate step-by-step instructions.
- Ensure consistency, clarity, and correctness in all documentation.
- Review and edit technical content with relevant stakeholders for clarity and purpose.
Measure and optimize:
- Work with Support to close cases by documentation.
- Ensure that documentation is easily discoverable by relevant search criteria.
- Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.
Qualifications
- Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
- Proven experience writing documentation.
- Strong technical expertise in Sprinklr or similar platforms.
- Excellent writing, editing, and analytical skills.
- Detail-oriented and committed to delivering high-quality documentation.
Preferred skills
- Sprinklr Service
- Sprinklr Insights
- Sprinklr Marketing
- Sprinkler Ads
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.