Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Title: IT Helpdesk Analyst
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Experience Required: 2-5Years
Required Educational Qualification: BE/ B.Tech/MCA/BCA/Bsc
Location requirement: Bangalore
Job Description Summary: Sprinklr is looking for a personable, proactive, and driven IT Support Analyst to join its friendly and expanding IT team. Based in Bangalore, you will have a passion for technology and provide excellent support and customer service for all systems and users across multiple sites for 3500+ employees.
Job Description:
Key Responsibilities:
As IT Helpdesk Analyst, you will :
- Provide local support for the Sprinklr Bangalore office and Global support for all Sprinklr users.
- Tracking & documenting of all support activities
- Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
- Perform laptop setup and inductions for users, hardware troubleshooting and repair.
- General office IT such as conference room, telephone and Printer setups etc.
- Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
- Communicate and document troubleshooting techniques and best practices.
- Perform endpoint management deployment and anti-virus security.
- Work with IT Management to constantly monitor and improve delivery of IT systems and support.
- Proactively understand, analyse and research new technical problems when needed.
Required Skills:
- Self-motivation and the ability to work with minimum supervision
- Excellent written and verbal communication skills and meticulous attention to detail.
- Experience working with high-level executives
- Good understanding of Microsoft 365
- Experience with Jamf Pro and enterprise Mac management concepts
- Comfortable with wireless infrastructures technologies (Cisco Meraki desirable)
- Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products
- Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
- Work both independently and as part of a team with professionals at all levels
- Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment.
- Ability to prioritise tasks and work on multiple assignments.
Essential technologies:
- Email security / monitoring
- Exposure to ticketing systems
- Cloud Storage such as Google Drive and OneDrive
- Conferencing / collaboration technologies such as Teams, SharePoint and Zoom
- SSO - SAML and OAuth
Why you should Join Sprinklr:
- Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
- We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
- We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open
- environment and a supportive culture where we can take risks together
- We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside
Know More about us : Sprinklr: Unified Customer Experience Management Platform | Sprinklr
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.