Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
About the role...
The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes.
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Renewals are the life blood of a company's revenue stream, and the Renewals leader must be able to both focus on the achievement of Renewals targets while keeping a strong teaming approach in their engagement with Sales leadership.
In this role you can expect to...
- Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success
- Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally
- Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis
- Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals
- Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities
- Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives
- Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer's success and account planning for the Renewal
- Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies. and achieve operational excellence.
- Work closely with our Channels teams to drive growth and expansion via our partners
- Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions
- Lead cross functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance
You may be a good fit for our team if you have...
- 10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment
- 3+ years success leading a team of individual contributors and/or other managers
- Strong executive presence and ability to closely partner with multiple layers of the organization
- Strong financial/analytical background who is sales driven with a growth mindset
- Experience scaling teams in a hyper-growth environment
- Ability to adapt and plan on the fly and deliver on both the customer and organizational needs
- Strong communication (both written and oral), negotiation, and presentation skills
- Demonstrated focus on execution towards desired outcomes with a track record of success under pressure
- Experience creating employee-focused programs to drive engagement
- A strong understanding of enterprise software selling processes
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.