Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Meet our Sales Team
Every team member is passionate about customer experience (CXM) and showing enterprise organizations how it can impact their business for the best when they have the right infrastructure.
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The Contact Center as a Service (CCaaS) Specialist is afield-based seller who will drive sales of products within the Sprinklr Service product portfolio.
What you will be doing:
- You will identify and drive net-new Sprinklr Service opportunities across existing customers and new logos.
- You will partner with AE's in their division on existing Sprinklr Service opportunities and own a set of key targeted accounts within your assigned territory.
- You will recruit and collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team.
- You will identify, negotiate, and close large deals in a defined territory. You identify and influence decision-makers and key stakeholders, as such CMOs and CTOs of some of the biggest brands in the world. Your focus will be working with our clients to build solutions that allow them to win.
- You will be actively seeking out new sales leads and business opportunities through active networking and using business referrals. You are curious and will constantly be looking for ways to enhance your knowledge of our industry, market and competitors to provide that sales edge needed to close business and generate revenue.
- You will be at the forefront of leading change as Sprinklr continues to impact the Customer Experience revolution! It is not just social; it's the entire relationship between global brands and consumers that's changing and, as social interactions evolve, Sprinklr is right in the middle of it. Your desires and abilities to embrace this change and understand how social media platforms can impact the various functions of a large organization are critical to being an innovative inspiring leader for us.
Who are you, and what makes you qualified?
- You bring 4+ years of experience in creating large enterprise-wide software deals specifically in the Customer Care/Customer Service industry. Your strong operational background will demonstrate your process-driven sales approach, consistently producing track records of the meeting and exceeding goals.
- Experience selling technologies such as Contact Center as a Service (CCaaS), Customer Service software, IT Service Management software and/or CRM software.
- Passion for selling in a collaborative team-selling environment.
- Experience working with channel partners in both a referral and/or resell motion
- You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally.
- You persevere (never give up attitude) and possess a winning mindset in all that you do.
- You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution.
- You possess a growth mindset and are curious about your approach to life. You demonstrate a desire to learn and adopt coaching to adapt and evolve continuously.
- Empathy is your strength! You've demonstrated this by building personable relationships across all levels within any company or organization. You have the highly developed ability to relate to, connect and establish relationships for a lifetime.
- You embody the Sprinklr Way culture, and you know that relationships are everything to generating pipeline, vesting in customer success and driving new business for the present and the future.
- Business-level fluency in German and English languages.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.