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Speedway

Customer Service Call Center Team Lead

Enon, OH

Summary:

Assists the department in daily activities; enters data and performs routine clerical duties in order to complete and/or maintain business records and reports; immediately reports all concerns to the Department Supervisor or Manager

Responsibilities:

  • Performs repetitive data entry
  • Searches, interprets, selects and codes documents and records as needed
  • Operates various office equipment, software and/or tools required by the department to complete assigned tasks
  • Answers and responds to incoming phone calls and emails requesting support relative to the assigned department
  • Performs routine record filing and may be responsible for the set up and maintenance of filing systems
  • Receives and distributes mail, reports and other departmental records
  • Researches and analyzes data under the guidance of higher-level personnel
  • Communicates clearly and accurately with internal and external customers
  • Performs simple mathematical equations and completes routine forms as needed
  • Maintains operating knowledge of manual and computer systems utilized by the assigned department
  • Supports other departments during installs, upgrades and conversions according to goals of the assigned department
  • Receives cross-training in one or more departmental functions and is able to perform duties for any absent personnel within the department
  • Trains and develops new and existing personnel
  • Completes departmental reporting as needed
  • Completes other duties, including special projects, as assigned by Management

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Education Requirements:

  • High School Diploma or GED

Experience Requirements:

  • See Grade Level Distinctions

Skill Requirements:

  • Experience with Word, Excel, and other MS Office Suite applications
  • Effective listening, telephone, verbal and written communication skills
  • Accurate computer keyboard and data entry skills
  • Ability to learn new products and technology quickly
  • Positive, professional attitude and adaptive to change
  • Ability to sit for extended periods of time in a relatively stationary position
  • Ability to perform repeated bending, standing and reaching
  • Ability to occasionally lift up to 40 pounds

EEO Statement

Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.

Client-provided location(s): Enon, OH 45323, USA
Job ID: Speedway-R-15595
Employment Type: Full Time