Workforce Management Analyst- Stores On Site-Stamford

Have you used data to optimize labor scheduling and improve operational efficiency in a retail environment?

BE PART OF THE CONNECTION:

Our Spectrum Workforce Management Analyst is responsible for analyzing traffic trends, preparing forecasts, and providing scheduling recommendations for Spectrum Stores.

This role is On-site, Stamford 4 days. 1 Day Hybrid.

HOW YOU CAN MAKE A DIFFERENCE:

Actively and consistently support all efforts to simplify and enhance the customer experience

• Develop and maintain a comprehensive forecasting and scheduling model, using Workforce Management tools to forecast traffic, create staffing requirements and generate work schedules for stores
• Guide and manage indirect reporting relationships with a local store leadership and workforce teams.
• Determine yearly, monthly, daily and intra-day workforce requirements by gathering data on store activity statistics, marketing campaigns, system events, etc.
• Coordinate and facilitate collaboration with store leadership, marketing, technical operations, human resources, finance, information technology and others to capture forecast and staff impacting activities.
• Manage forecast results by provide feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology.
• Align traffic demand with stores to supply and achieve key performance objectives (service level, utilization, budgeting, etc.).
• Provide long-term forecasts to management and product owners in support of future strategic initiatives.
• Conduct workforce simulations to provide advice regarding the impact of business strategies within stores.
• Perform other duties as requested by supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated knowledge of Microsoft Excel

Demonstrated knowledge of Microsoft Access

Ability to analyze and interpret data

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to handle multiple projects and tasks

Ability to maintain confidentiality Ability to supervise and motivate others

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Ability to work independently

Ability to work with others to resolve problems, handle requests or situations

Knowledge of cable television products and services

Knowledge of Aspect eWorkforce Management or similar application (IEX, Blue Pumpkin, etc.)

Knowledge of database applications (SQL, Oracle, Access, etc.)

Required Education

Bachelor's degree in statistics, business, related field, or equivalent experience

Required Related Work Experience and Number of Years

Workforce management scheduling and forecasting software - 2

Retail experience - 2

Working Conditions

Office environment with 24-hour service capability

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CWF380 2025-58086 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Client-provided location(s): Darien, CT

Job ID: spectrum-2025-58086

Employment Type: FULL_TIME

Posted: 2025-07-19T12:53:54