Telephone Operations Engineer II

CO Salary Range: USD 75,200.00 - 120,000.00 per year

BE PART OF THE CONNECTION

Do you have what it takes to manage central office switches and telephony equipment for Spectrum? As a Telephone Operations Engineer II, you will be responsible for operations, administration, maintenance, and provisioning of both Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) switches and packet-based Voice Over IP soft switches.

Shift Requirements - Wednesday - Saturday 10 pm-9 am

WHAT OUR TELEPHONE OPERATIONS ENGINEER II ENJOY THE MOST

• Conduct daily detailed DNHC process for assigned areas of responsibility. Manage all telephony equipment under limited supervision.
• Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations. Prepare detailed RCA documentation as a post-mortem for critical outages.
• Configure and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.
• Perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
• Create mops and plan changes in advance with limited assistance.
• Assume key role in all Residential and Business telephony issues as well as trouble shooting efforts during major outages and provides guidance to TOE I.
• Document switch and telephone network architecture as well as assisting other TOEs in documenting switch and telephone network architecture.
• Support, evaluate, and plan for all core telephony equipment including hardware and software upgrades, changes and expansions. Guides TOE I in implementation.
• Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
• Demonstrate IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT

• Experience
  
  
  • Three (3+) years wireline, wireless, or broadband telephony switch installation or administration
  • Three (3+) years database management and network configuration work experience
  • Three (3+) years telephone Industry experience
• Education
  
  
  • Bachelor's degree in Engineering or related field or equivalent work experience
  • CCNA/CCIE or other industry certifications
• Skills and Abilities
  
  
  • Assist in the development of ongoing reporting
  • Intermediate ability to troubleshoot during outage situations
  • Intermediate knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
  • Ability to effectively work with provider vendors, and maintain professional composure and demonstrate critical thinking during stressful or complex projects
  • Ability to use personal computer and software applications
  • Valid driver's license with satisfactory driving record within Company required standards
• Working Conditions
  
  
  • May work in:
    
    
    • Network Lab environment
    • 24X7 Network Operations environment
    • Field Operations environment
    • Occasional travel as required
• Shift Requirements
  
  
  • Wed-Sat 10pm-9am

• Knowledge of Spectrum products and services
• Firm grasp of common word processing, spreadsheet, Presentation,
• Design software and concepts
• Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life.