Systems Engineer II

CO Salary Range: USD 75,200.00 - 120,000.00 per year

We are seeking a highly motivated Systems Engineer with a desire to impact the entertainment experience. Does this sound like you? If so, you could excel as a part of our Technology Operations team.

Our Technology Operations groups engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION

As a Systems Engineer II, you will be responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions with a focus on Splunk Enterprise Elasticsearch implementations.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Administer the Splunk Enterprise implementation for optimal performance and availability for internal operations teams.
• Process data onboarding and issue tickets in JIRA based on customer requirements or problems.
• Coordinate with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Contributes to design sessions with Splunk Administrators,Principal Engineers,external operations teams and leadership.
• Creates detailed design documents and functional specifications for existing applications / services.
• Creates work effort estimates for assigned tasks and support prioritization and release management.
• Perform implementation of defined software and automation solutions to improve reliability and observability.
• Assists in development of self-service workflows with Principal Engineers leveraging automations and CI/CD.
• Familiarity with and ability to leverage already established Ansible playbooks
• Installs, administers, configures and maintains Splunk Enterprise including operating systems and related software.
• Provides 'on call' support to resolve Splunk Enterprise and system/OS issues after normal business hours.
• Assist with implementation of security best practices and initiatives throughout all layers of the application support model.
• Define and drive best practices for monitoring, security, and platform reliability.
• Manage issues and tasks using Kanban/Scrum and Agile methodologies in the JIRA/Confluence platforms.
• Provide regular KPI and metrics data on platform health and governance to leadership.
• Leverage automation and scripting for daily tasks, reporting, monitoring, data collection, data analysis and break/fix actions.
• Write highly detailed procedures and other technical documentation to be referenced by technical peers and senior leadership in a knowledge base.
• Work in a team environment and work effectively with people with diverse technical skills and backgrounds.
• Work with the team to support, improve performance and architect the overall Observability platform.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Documents systems configurations and upgrades.
• Designs and implements change control policies and disaster recovery plans.
• Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources.
• Perform other duties as requested by supervisor.

• Experience
  
  
  • Three years (3+) Application Development experience in relevant areas.
  • Two years (2+) Network OSS application experience.
  • Two years (2+) System Administration experience.
  • Two years (2+) Database support and development experience.
  • Two years (2+) Experience in Enterprise Application Integration (EAI).
• Education
  
  
  • Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications.
• Technical Skills
  
  
  • Demonstrate in-depth ability to use Jira and Confluence platforms for ticket management and documentation.
  • Demonstrate in-depth ability to troubleshoot application problems.
  • Demonstrate in-depth knowledge of development tools, application frameworks, and testing tools.
  • Demonstrate in-depth knowledge of OSS applications and softwarelog management platforms such as Splunk Entperise and ElasticSearch.
  • Demonstrate in-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.
  • Demonstrated in-depth knowledge using Ansible and Ansible playbooks.
  • Demonstrate in-depth knowledge of network and systems engineering systems concepts and system/super-system skills, including HPE Reliant and Dell PowerEdge bare metal servers, and VMWare systems.
  • Demonstrate in-depth knowledge and experience working in an Agile/Devops environment.
• Skills and Abilities
  
  
  • Ability to read, write, speak and understand English.
  • Demonstrated in-depth ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
  • Demonstrated in-depth ability to create detailed documentation to functionally understand new and existing applications.
  • Demonstrated in-depth ability to follow and implement established change and control policies and procedures.
• Work Environment
  
  
  • Office Environment.
  • 'On Call' support, on a rotation basis.

• Red Hat Linux systems administration.
• Large scale enterprise application support.

• Five years (5+) Application Development experience in relevant areas.
• Three years (3+) Network OSS application experience.
• Three years (3+) System Administration experience.
• Three years (3+) Database support and development experience.
• Three years (3+) Experience in Enterprise Application Integration (EAI).

• Red Hat Certified System Administrator certification.
• Splunk Core Certified User certification.
• Splunk Core Certified Power User certification.
• Splunk Enterprise Certified Admin certification.

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you-at work and in life