Sr QA Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to develop and execute formal test plans to ensure the delivery of quality software applications? Spectrum is looking for a results-driven Senior Quality Assurance Analyst to help deliver flawless software that serves millions of customers. You'll create and execute test strategies, champion quality standards, and mentor peers across a dynamic engineering environment.

BE A PART OF THE CONNECTION

As a Senior QA Analyst at Spectrum, you will be involved in test planning, writing and automating test cases/scripts, and executing tests. You will work on complex projects across multiple development environments and programs, becoming a subject matter expert for programs or systems.

How You'll Make an Impact

• Design, document, and run manual and automated tests for complex applications.
• Track and report quality metrics (defects, coverage, test results) to stakeholders.
• Partner with developers, analysts, and product teams to clarify requirements and improve SDLC practices.
• Perform root-cause analysis and drive process improvements across projects.
• Guide and mentor junior testers, championing QA best practices.

• Define and track quality assurance metrics such as defects, defect counts, test results and test status.
• Collect and analyze data for software process evaluation and improvements, and integrate them into business processes to address the business needs.
• Document all problems and assist in their resolution.
• Deliver quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners.
• Perform quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.

Working Conditions

• Office environment

What You'll Bring to Spectrum

Required Qualifications

Education

• BA/BS in Information Technology, Computer Science, or related field (or equivalent work experience)

Experience

• 5+ years system development, business/systems analysis, QA/testing experience with solid knowledge of SDLC and defect management.

Skills

• Demonstrated communicator (written and verbal): ability to read, write, speak, and understand English
• Ability to focus on deadlines and deliverables with a keen attention to detail
• Self-starter, self-motivated, driven individual
• Ability to analyze and assist in resolving defects
• Ability to work with cross-functional team of internal and external resources located onshore and offshore
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
• Good understanding of quality assurance process, tools, and methodologies
• Demonstrated understanding of software development life cycle (SDLC)
• Creative solving of technical problems to ensure the ability to translate technical requirements into test plans
• Ability to lead a team through effective delegation, training, and motivation
• Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environment
• Proficient in using Test Suite or other Testing Tools

Preferred Experience

• Native Spanish speaker is a plus
• Hands-on experience with automation frameworks (Selenium, Playwright, or similar) and SQL
• Familiarity with test management tools (HP ALM, Jira, TestRail) and CI/CD pipelines
• API testing, performance testing, and Chatbot testing experience
• Understanding of database schemas and querying tools

Preferred Education

• Testing Certification ISTQB Advanced Level preferred

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IQA340 2025-59960 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Client-provided location(s): Charlotte, NC

Job ID: spectrum-2025-59960

Employment Type: FULL_TIME

Posted: 2025-09-06T20:17:49