Senior Director, Supply Chain Operation

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
The Senior Director of Supply Chain Operations is responsible for leading strategic and operational excellence across our third-party supply chain partner, direct oversight of the home ship (direct-to-consumer) program and our quality program. This role will manage key initiatives, drive cost and efficiency improvements, and oversee third-party repair vendors while partnering cross-functionally to ensure on-time, high-quality fulfillment. The role requires a forward-thinking leader with deep experience in operations, vendor management, and data-driven decision-making

Provide day-to-day and strategic oversight of our third-party repair vendor. Ensure adherence to SLAs, drive accountability, conduct performance reviews, and manage operational escalations, including root cause analysis (RCA) and corrective actions.

Develop and execute a multi-year supply chain strategy that supports growth, optimizes cost, and enhances customer experience. Evaluate current footprint and make recommendations that improve flow, reduce cycle time, and scale operations.

Partner with regions, third party partners and planning team to ensure on-time fulfillment. Proactively manage inventory splits and provide feedback.

Partner on finding solutions on material constraints and communication with regions.

Engage and lead material solutions.

Lead the home ship initiative, ensuring timely, accurate, and cost-effective delivery to customers. Partner with regional teams to align fulfillment operations with demand

Oversee development and implementation of daily operational dashboards. Track key metrics including delivery performance, cost per shipment, quality issues, and turnaround time. Use data to proactively identify improvement areas and drive change

Champion standard operating procedures across supply chain hubs and vendor sites. Identify, share, and implement best practices to ensure consistency, efficiency, and compliance

Partner with regional operations, customer care, engineering, and finance to ensure seamless integration between planning and execution. Communicate key requirements to supporting product and technology teams.

Drive initiatives to improve operational efficiency and reduce costs across supply chain functions while maintaining or improving service levels.