Are you passionate about transforming potential into reality? As a Sales Activation Specialist I at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.
What our Sales Activation Specialist I Enjoy Most About the Role
- Handling calls: This is covered in the bullet about processing orders for cable, internet, voice, and mobile services.
- Communication: This is addressed by mentioning interactions across various platforms, both scripted and unscripted.
- Gathering leads and acting as a liaison: This is included in facilitating order fulfillment and serviceability.
- Managing non-standard scenarios and ensuring billing accuracy: This is covered in managing order scenarios and adhering to guidelines.
- Documenting and sharing best practices: This aligns with improving team efficiency and customer satisfaction.
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Working Conditions
- Normal office environment
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2 years in customer service or sales
Technical Skills
- Proficiency with computers and software applications
- Knowledge of accounting, billing, and office procedures
- Understanding of service troubleshooting and product details (Cable, HIS, Telephone)
Skills & Abilities
- Effective prioritization and organization
- Clear communication, both oral and written
- Ability to resolve customer complaints independently or in teams
- Adaptability to handle back-to-back calls while seated
Preferred Qualifications
- Familiarity with cable TV, high-speed Internet, and phone services
CSU101 2025-57572 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.