Residential Sales Activation Specialist -$20 per Hour plus Benefits

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to be the driving force behind seamless customer connections? As a Residential Sales Activation Specialist at Spectrum, you'll play a pivotal role in determining serviceability and maximizing sales opportunities. By collaborating with internal and external partners, you'll ensure customers receive the best in additional products and services. Your efforts will directly contribute to enhancing customer satisfaction and expanding our reach. Join us to make a meaningful impact and elevate the customer experience.

What our Residential Sales Activation Specialist Enjoy Most About the Role

• Enhancing customer experience through efficient order processing for cable, internet, voice, and mobile services.
• Ensuring accurate billing and operationally sound work orders.
• Handling order exceptions and serving as a liaison for various sales channels.
• Managing activations and resolving installation issues for residential customers.
• Maximizing revenue through upselling and sharing best practices to improve processes.

• Normal office environment with flexible work schedule.

• High school diploma or equivalent

• 2+ years in customer service or sales

• Proficiency with computers and software applications
• Knowledge of office procedures and service troubleshooting

• Strong English communication skills
• Effective prioritization, organization, and multitasking
• Ability to resolve customer issues independently and in teams
• Adaptability to work seated for long periods

• Ability to maintain confidentiality and solve problems under pressure
• Knowledge of the cable/telephony industry and residential products