At a Glance
Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.
Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter you background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential.
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What is the Billing Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
What's required to get started?
The minimum qualifications for the Billing Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications
- 6 months or more of customer service experience
- 6 months or more experience working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
CCS114 2024-31894 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
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