Operational Readiness Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you a critical thinker who likes to collaborate on business solutions? Excellent communicator, well-organized, and analytical? If so, you could find your fit on the Customer Service Operational Readiness Team.

At Spectrum, we keep our customers connected across a 41-state footprint. Working with departments across Customer Operations, our Operational Readiness team supports change management for all activities that contribute to the acquisition, satisfaction, and retention of customers. By coordinating the execution of improvements, our Operational Readiness team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization initiatives within Spectrum Business Customer Operations. You will work with business users to understand requirements and expectations, facilitate the interactions among different functional groups within the organization, and make recommendations for business and process improvements.

• Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness
• Providing regular readouts on initiative progress to leadership
• Researching best business practices within and outside the organization to establish benchmark data
• Assessing requirements for internal processes that ensure compatibility with strategic goals
• Partnering with business process owners and management on strategic initiatives
• Communicating team progress

• Experience: Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications experience: 2 years or more
• Education: Bachelor's degree in Business or related field/equivalent experience
• Skills: Written & verbal communication & presentation skills; moderate telephone billing systems knowledge (CSG, CRM, ICOMS-preferred); strong analytical skills; proficient use of PC software applications (Access, Excel & PowerPoint)
• Abilities: Multi-task; maintain and create spreadsheets
• Hybrid Schedule: Four in-office days weekly

• General cable industry experience

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed