JOB SUMMARY
Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
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Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter
Communications initiatives.
Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cable and telecommunications products and services
Ability to work variable hours
Ability to work a five-day work week which must include one weekend day
Required Education
Bachelor's Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1
PREFERRED QUALIFICATIONS
Preferred Bilingual Spanish
WORKING CONDITIONS
Office environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to work seated for prolonged periods of time
Mental Requirements
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)
Ability to work with others to resolve problems, handle requests or situations
#LI-TH
SIB530 2025-55196 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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