Manager, Network Operations Center

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to provide expertise and issue resolution for our commercial services working within our Network Operations Center (NOC)? You can do that. Do you want to manage a team of cross-functional front-line technicians? As a Manager of the Network Operations Center at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

How You'll Make an Impact
You ensure the continued performance of our services through the detailed management of teams and network technologies. You hire, train and mentor front-line technicians and enhance their understanding of advanced deployment and break-fix methodologies You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may lead operations as part of a 24/7/365 network operations team.
How you can make a difference:

• Serve as the initial point of contact for all major issues during a coverage period
• Accurately and efficiently resolve network issues through communications with the business.
• Compile and distribute daily turnover reports detailing ongoing or recently resolved events and outages
• Achieve network availability, MTTR and ticket handling objectives through hands-on leadership
• Participate in change control committees and provide input on all network changes and additions

• Bachelor's degree in computer science, electrical engineering, math, a related field or equivalent experience

• 4+ years of work experience in a 24/7/365 operations center

• Understanding of IP network fundamentals; Proficient with Microsoft Office
• English communication skills
• Able to follow established guidelines, policies and procedures

• Monday - Friday : 3:00 PM - 11:30 PM EST

• Two or more years of management experience in a 24/7/365 operations center
• Industry-recognized professional-level certifications
• Advanced knowledge of support systems for network management, element management systems, HFC, DOCSIS and CMTS
• History of working with Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies and VoIP switching platforms
• Expert in LAN and WAN communications