Manager, Customer Journey Communications

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager of Customer Journey Communications, you will drive the execution of customer communications roadmap and various other enhancements aimed at providing transparency, reducing customer friction and improving customer satisfaction.

The team's focus is on sending the right message to the right customer at the right time.

You will be working closely with cross-functional stakeholders to design and delivery best-in-class customer communications. It is essential for you to be passionate about customers and how communications can help deliver excellent CX and outcomes.

WHAT OUR MANAGERS OF CUSTOMER JOURNEY COMMUNICATIONS ENJOY MOST

• Having a tangible impact on the lives of 30M+ customers
• Leveraging research, data, business cases, and customer behavior to drive decision making
• Partnering with the design team to create customer journey maps, wireframes/prototypes, and designs that articulate the vision
• Optimizing the customer experience based on key learnings, usability testing, and customer feedback

• Experience: Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more; Working for companies with technology or software products: 1 year or more; Prior leadership experience: 3 years or more
• Education: Bachelor's degree (BA/BS) or equivalent experience
• Skills: In-depth understanding of software, web, and application technologies; in-depth knowledge of software development lifecycle and processes; project management
• Abilities: Read, write, speak, and understand English; understanding of the digital media environment; extensive knowledge of emerging digital trends and technologies; effective written and verbal communication skills
• Hybrid Schedule: Four in-office days weekly