Manager, Credit Services (Payments)

The Manager in Credit Services is responsible for managing the day-to-day operations and personnel within assigned areas of Credit Services including both residential and small and medium business accounts. Areas of responsibilities may include field collections, timely treatment, recoveries, refunds, returns, chargebacks, payment exceptions and other functional areas.

LOCATION
1600 Dublin Road
Columbus, Ohio 43215

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Manage the accounts receivable portfolio, perform financial analysis and make necessary adjustments and recommendations to deliver budgeted bad debt and collection expense.
• Prepare pending non-pay disconnect analysis to drive tactical changes as an effort to decrease completed non-pay disconnects.
• Manage collection vendor productivity and audit vendor invoices as an effort to control company collection expense and achieve collections metric goals.
• Maintain and manage collection tactics to drive improvement in aging receivables.
• Manage the customer premise equipment (CPE) recovery programs to drive improvement in recovery performance; conduct necessary audits to ensure accuracy of the program.
• Maintain and analyze credit assessment strategies to lower non-pay churn, control write-off average balance, improve unreturned CPE and debt recovery dollars.
• Manage advanced collection platforms to reduce collection costs, secure receivables and improve bad debt expense.
• Manage personnel; conduct training and development techniques to foster a productive team environment as an effort to reach daily/monthly management objectives.
• Conduct high level meetings between field operations, fiscal operations, vendors and customers.
• Respond and resolve collection complaints from internal and external customers according to policy and standards.
• Hire, evaluate, coach and counsel personnel in the performance of their duties.
• Perform necessary duties as a project manager as requested by supervisor.
• Manage the strategy related to failed payments including the application of restrictions and non-pay work orders and the recovery of returns via a 3rd party vendor.
• Manage the application of returns/chargebacks in the biller and the related reconciliation process.

• Related Work Experience: Credit/Collections and accounting experience: 7-10 years
• Education: Bachelor's degree from a four-year college or university; or equivalent training, education and experience

• Ability to read, write, speak and understand English.
• Working knowledge of Microsoft office (Excel, Word, PowerPoint).
• Ability to multi-task.
• Must be able to work a flexible schedule.
• Demonstrated problem solving skills.
• Demonstrated verbal and written communication skills.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to prioritize and organize effectively.
• Ability to supervise and motivate others.
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable, High Speed Data, billing system, etc.).
• Knowledge of cable television products and services.
• Knowledge of marketing strategies and procedures.
• Knowledge of telecommunications products and services.

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life