I-9 & E-Verify Compliance Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Job Summary

The I-9 & E-Verify Compliance Specialist will be responsible for all aspects off the Company's compliance with USCIS guidelines for I-9 and E-Verify. The Specialist serves as the subject matter expert and point of contact for I-9 Administrators throughout the company regarding the correct and timely completion of I-9 Sections 1 and 2, Supplement B, and creation of E-Verify cases through the Company's third-party system. This position is required to provide high-touch service to Human Resources and business leaders requesting assistance with I-9 verification and associated transactions, while maintaining Service Level Agreements and meeting USCIS compliance requirements. The position is required to meet Employee Services Center quality standards with expert and efficient customer service techniques, and the timely and accurate use of I-9 administration process resources.

Major Duites and Responsibilities

• Attain and apply expertise across multiple business systems to accurately record and manage employee data

• Manage I-9 and E-Verify processes across multiple systems, including Spectrum's and various E-verify platforms (IBM, WTW, PS RPT, and USCIS)
• Track and communicate deadlines for work authorization documents and receipts to prevent compliance issues and missed deadlines
• Ensure thorough tracking of expiring work authorization documents and communicate deadlines for reverification to employees and HR
• Deliver targeted communications and guidance to I-9 Administrators and related teams to resolve outstanding cases
• Create and deliver training presentations, and manage complex ad-hoc reporting from multiple systems.
• Generate reports on verification and compliance metrics for escalation, including actionable monthly insights for business leaders.
• Audit and correct I-9 data entry errors and internal processes to ensure compliance and system integrity.
• Research and document resolutions for complex employment authorization scenarios, ensuring adherence to federal requirements
• Respond to unique employment verification situations requiring external research on rules and regulations.
• Support legal requests and oversee compilation of documentation requirements for USCIS and DHS audits. Prepare and maintain accurate and effective templates, training documentation, troubleshooting guides, and job aides.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to work a flexible schedule based on 8:00 AM ET - 6:30 PM ET, Monday - Friday
Ability to problem solve in a high-volume production oriented environment
High level of analytical, process and problem resolution skills
Clear and effective verbal and written communication skills
Ability to maintain confidentiality
Strong customer service orientation and rapid responsiveness to peer and client group needs
High degrees of attention to detail, logical thinking, and organizational skills

Hold exceptional follow-up cadence of outstanding or pending matters
Have excellent research skills
Previous experience with I-9 & E-Verify is desired
Previous experience working with a multi-state shared services organization is desired
Demonstrate proficiency in Microsoft Word, Excel and PowerPoint
Intermediate to advanced Excel preferred

Education
Associate Degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Related Work Experience
Human Resources and/or Shared Services Operations Center experience - 2+ years

Working Conditions
Office environment

HES111 2025-61267 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Client-provided location(s): Charlotte, NC

Job ID: spectrum-2025-61267

Employment Type: FULL_TIME

Posted: 2025-09-12T20:20:40