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Human Resources Generalist

Independence, OH

Forbes has once again named Spectrum as one of America's Best-In-State Employers and one of America's Best Employers for Veterans for 2022, and thanks to the success of Spectrum Mobile as the nation's fastest-growing wireless phone carrier, opportunities to grow with us are better than ever!

Spectrum Mobile's Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center, provide guidance on employee relations issues and guide employees through the leave of absence process.


  • Previous employee relations, leave of absence and/or employee engagement experience
  • Proven ability to partner with and advise leaders on HR issues
  • Strong communication and problem-solving skills
  • Experience in successfully handling multiple projects
  • The ability to work 100% onsite at our call center office in Garfield Heights, OH

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PLEASE NOTE: In order to support the needs of our business, the standard work schedule for this position will be 9:00 am - 6:00 pm (M-F).


  • Ensure Company policies are administered fairly and consistently throughout the area of responsibility
  • Effectively communicate and execute necessary changes to policies and procedures
  • Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
  • Conduct employee related investigations as necessary
  • Handle workers compensation, first report of injury database and safety regulations process
  • Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
  • Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
  • Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
  • Ensure timely and accurate entries to the HRIS database
  • Ensure timely and accurate payroll entry for designated client group
  • Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
  • Maintain employee records in compliance with state and federal requirements
  • On an as needed basis, participate on various HR committees established to resolve employment challenges
  • Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
  • Assist in the annual budget planning process as needed
  • May recruit and staff from internal and external sources
  • All other duties as requested


  • Bachelor's degree in Human Resources Business or a related field
  • 2+ years of HR Generalist experience
  • Or an equivalent combination of qualifying education & experience
  • Prior experience working in a call center environment is a plus!
  • Preference will be given to candidates with a strong background in handling employee relations issues and administering employee engagement programs
  • Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred
  • Experience with administering FMLA, ADA, corrective actions preferred
  • Demonstrated presentation skills for a group in a classroom setting preferred


  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to deal with the public in a professional manner
  • Ability to maintain confidentiality of information
  • Ability to make decisions and solve problems while working under pressure
  • Strong PC skills and MS Office skills
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties in a timely manner
  • Knowledge of local, state and federal employment laws and procedures
  • Knowledge of state and federal wage and hour laws
  • Knowledge of staffing and employment practices
  • Knowledge of employee relations procedures and applicable law
  • Consultative and coaching skills
  • Analytical skills

HGN360 2023-26836 2023

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): Garfield Heights, OH, USA
Job ID: spectrum-2023-26836
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Spectrum.