High School Intern - CSR

High School Internship 18.50/HR
Next Start Date: June 7th, 2024
Training Schedule: Sunday - Thursday
12:00PM - 9:00PM

For Students going into their Senior Year of High School - This is an in office position in St. Petersburg, FL

At A Glance

THIS INTERNSHIP IS SPECIFICALLY FOR HIGH SCHOOL JUNIORS ENTERING THEIR SENIOR YEAR

Spectrum is seeking a motivated High School Customer Service Intern whose strengths include:

• Passion for technology
• Learning
• Creativity
• Collaboration

This is a learning-intensive High School Internship program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, 8-week commitment from June 7, 2024, through August 2, 2024, with the possibility of extending on a part-time basis through your final year of high school. Part-time scheduling during your senior year includes 1 full day each weekend and 2-3 evenings per week, totaling a minimum of 20 hours.

As a Spectrum Intern, you will have access to full benefits, including medical, 401K, and comp services, with potential for tuition assistance once you graduate.

The Spectrum Internship Experience:

You are a motivated rising High School Junior enrolled in high school in Pinellas County or surrounding areas. You also have clear career aspirations working for Spectrum and seeking an internship program that will help you meet them.

What you can expect in this role:

As a Spectrum Intern, you will learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues.

Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities, including professional development sessions, networking opportunities, and mentorship.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively present and discuss Charter products and services.
• Convey an image of quality, integrity, and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints, and concerns.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required.
• Comply with company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in coaching sessions to ensure efficient and effective interactions with customers.
• Keep supervisor informed of any work-related concerns.
• Participate in professional skills development activities.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge:
• Ability to read, write, speak, and understand English
• Ability to communicate at all levels with internal/external clients by phone and emai
• Ability to manage multiple tasks
• Organization and time management skills
• Excellent interpersonal skills
• Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
• Ability to work well in teams

Education

• Must be a High School Junior.
• Enrolled in a relevant PCSB Academy or high school within the Pinellas County or surrounding area.
• Related Experience
• Satisfactory High School performance relative to attendance and grades

PREFERRED QUALIFICATIONS

Computer, electrical or management course completions
Previous customer service experience is a plus, but not required

WORKING CONDITIONS

Office / Call center environment

Are you ready to join our team?

Now that you know a little more about us, why not apply now?

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise, and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local laws.

GGN105 2024-28938 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.