Community Solutions Billing & Accounts Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Are you passionate about helping others and making a tangible impact on the community? As a Billing & Account Representative on the Community Solutions team at Spectrum, you'll play a crucial role in connecting with residents and property owners, evaluating their needs, and recommending tailored solutions. By educating customers on the features and benefits of our products and services, you will help upgrade new, existing, and former customers, fostering lasting relationships and building value. Join us to make a significant difference in people's lives while contributing to our organization's success.

What our Community Solutions Billing & Account Representative Enjoy Most About the Role

• Enhancing the customer experience by addressing billing and service inquiries.
• Mastering order processing for retained accounts and new sales.
• Efficiently handling inbound sales calls and meeting call metrics.
• Building customer satisfaction and long-term relationships.
• Developing tailored solutions and consistently meeting sales goals.

• Office environment with variable hours; may include weekends, holidays, and split days off.

• High school diploma or equivalent

• 1+ years of sales experience, ideally with Voice, Data, and Video solutions.
• 1+ years in customer service, call center, and/or sales roles.

• Familiarity with billing systems (ICOMS/CSG).
• Proficiency in English (reading, writing, speaking, understanding).

• Timely and professional response to customer inquiries.
• Quick thinking, goal-oriented, ambitious, and self-confident.
• Strong verbal, written, and interpersonal communication skills.
• Effective multitasking and task management.