Business Operations Regional Support Specialist - Spectrum Reach

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms.

The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners.

ESSENTIAL FUNCTIONS OF THE POSITION

• Ensures a positive customer experience through the handling of support requests via email, chat and phone
• Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts
• Enforces company compliance and data integrity through the evaluation and approval of new client contracts
• Supports related business initiatives

• Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
• Ability to effectively organize and prioritize
• Provide strong customer service to clients and sales teams across the footprint
• Ability to work collaboratively and independently; highly motivated and detail-oriented
• Ability to work under pressure and meet deadlines
• Ability to demonstrate superb follow through
• Proficient in Microsoft applications

• Ability to communicate orally and in writing in a clear, straightforward and professional manner
• Familiarity with the advertising industry