Application Support Analyst - Spectrum Reach

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.

Responsible for maintaining applications, supporting and training users for system(s) and applications usage. Responsible for complex troubleshooting and resolution of critical enterprise systems. Utilizing Tier 1-3 resolution practices, works with users across the business to resolve system issues. Assists the business with identifying system enhancement opportunities and related impacts, and performs release management on these enhancements

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Devises or modifies procedures to solve complex problems considering capacity and limitations, operating time, and form of desired results
• Responsible for ensuring the performance and reliability of applications
• Performs troubleshooting for hardware, software and system problems
• Participates in projects to implement or enhance systems and applications
• Assists in defining user requirements, coordinating system-wide updates and installing upgrades and patches
• Maintains application security
• Monitors and maintains performance metrics for system features; recommends and takes corrective/preventive actions
• Performs configuration, change management and testing activities as required
• Consults users on technology changes that will impact work processes

• Demonstrated verbal and written communication skills
• Process driven and has eye for detail
• Demonstrated understanding of application security
• Demonstrated analytical skills
• Ability to multi-task and remain productive in a results-driven service oriented environment
• Experience supporting internal applications like Sales Force, XG, Pilot AOS.
• Ability to troubleshoot IT Software and Hardware