Supervisor, Spaceport Operations
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SUPERVISOR, SPACEPORT OPERATIONS
The Spaceport Transportation Supervisor will lead and execute the strategy for transportation programs, including employee commute shuttles, on-site shuttles, airport shuttles, the Tesla rental program, and bike share programs. You will be responsible for optimizing operational practices to deliver the most efficient and safest transportation program possible. You will be responsible for training and implementing effective customer service strategies and training programs. The duties of the Spaceport Transportation Supervisor will include, but are not limited to, coordinating operations, data analysis, monitoring, and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring the team is current with all mandatory company training, scheduling, and payroll. The Spaceport Transportation Supervisor will support the mission by providing a foundation for efficient transportation logistics, excellent customer service, and vehicle maintenance that boost morale and productivity within SpaceX.
RESPONSIBILITIES:
- Lead operation of off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share, and team building events
- Train staff on driver safety practices, customer service, anticipating guest needs, and problem resolution
- Support strategic analysis to improve and optimize overall operation and parking efficiency
- Recommend and support the development of internal parking policies, procedures, and programs
- Lead superb internal customer relations regarding commute transportation questions and feedback; oversee customer service and issue resolution, root cause analysis, and corrective action plans
- Support communication of systems and service changes to all stakeholders through communication channels, including basic graphics layout, e.g., email, newsletter, intranet/app, signage
- Recommend and support the development of internal transportation policies, procedures, and programs
- Execute processes for gathering participation data and analyze/report data for decision making
- Interface with internal stakeholders to understand, develop, and align goals
- Create and maintain in-person and online training materials
- Monitor financial activities for the transportation program and improve operating costs
- Create and maintain in-person and online training materials
- Supervise performance for Spaceport Operations staff
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BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- Associate or bachelor’s degree in hospitality or 5+ years of leadership experience within the hospitality or transportation industries in lieu of a degree
PREFERRED SKILLS AND EXPERIENCE:
- Advanced knowledge of customer service and problem resolution
- Excellent communication skills, both written and verbal
- Experience in a corporate environment
- Experienced with Microsoft Office and Outlook
- Ability to organize work for large groups in various service formats
- Strong time management skills
- Experience with high volume, complex multidisciplinary operations
- Experience leading groups in large team settings of 10 or more staff members
- Ability to create and update RFPOs and facilities work orders in an ERP software
- Ability to work effectively in a team environment
- Ability to make independent judgments with limited information
- Communication skills for relaying data (verbally and in writing) between other employees, vendors, and customers
- Logical and strategic approach to solving problems
- Comfortable working in a high-stress environment, balancing several projects at any given time, and the flexibility to adjust to abrupt changes in strategic directions
ADDITIONAL REQUIREMENTS:
- Must be willing and able to work weekends and non-standard work-week hours
- Stand: Up to 6 hours per day
- Sit: Up to 3 hours per day
- Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day
- Overhead reach: Up to 1 hour per day
- Walk: Up to 3 hours per day
- Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day
- Climb (ladder/stairs): Up to 1 hour per day
- Kneel/Crouch: Up to 1 hour per day
- Upper body twist: Up to 1 hour per day
- Ability to work in temperatures over 80 degrees up to 1 hour per day
- Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion