Business Operations Analysis Senior Specialist

Join the Clean Energy Revolution

Become a Business Operations Analysis Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be a part of a team supporting our Income Qualified Programs organization which delivers customer focused programs that create healthier and more resilient communities, help customers save energy, and help lower their energy bills. You ill provide support for the Energy Savings Assistance Program's operations, conducting analytics reporting and performing quality control activities to ensure compliance with program policies. As a Business Operations Analysis Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

• Provides reporting on key metrics related to major programs and initiatives
• Develops, produces, and tracks key metrics through automated processes and KPI dashboards
• Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review
• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits
• Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs
• Contributes to process improvement and refinement efforts of department and/or Operating Unit
• Develop and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis
• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• Five or more years of experience performing business operations analysis.

• Bachelor's degree in Information Technology, Data Analytics, Statistics, Business or related field.
• PMP, Data Science or Data Analytics Certifications.
• One or more years of experience working for income qualified programs.
• Proven experience identifying customer and business problems and support the creation of product requirements and plans to pursue opportunities to address identified problems.
• Three or more years of experience in supporting, planning, and organizing multiple projects, including contract management, monitoring, and reporting project status, and coordinating activities to ensure timely delivery.
• Ability to integrate work across relevant areas, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.
• Strong verbal and written communication/presentation skills with the ability to clearly articulate data, context, and implications to a wide variety of collaborators.

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.\u202f Unless otherwise noted, employees are required to work and reside in the state of California.\u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.