Temporary Post Sale Coordinator
ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
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THE ROLE
Responsible for timely and accurate post sale service tasks and the provision of high-quality client service, predominately via email/telephone.
RESPONSIBLITIES
- Primary focus will be on generating the twice daily reports for both New York and London that facilitate the issuance of available shipping quotes to clients. This is integral to providing a timely and efficient client experience.
- Review the daily ship list, to ensure that all property is available for collection the following day
- Supporting the triaging of New York Freshdesk tickets where appropriate or providing replies in accordance with SLAs (with potential ad hoc support provided to other locations dependent on activity).
Additional tasks may also include supporting Post-Sales tasks by assisting with day-to-day activities within the team. This includes though is not exhaustive:
- Manage and resolve client queries, complaints and special requests with professionalism and efficiency.
- Answering client phone calls in a professional and timely manner and triaging where appropriate.
- Document management
- Generating payment links where required
- Assisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
- Escalating of Freshdesk tickets to relevant departments
- Work in Collaboration with Shipping, Client Accounts Receivable Managers and Financial Team
IDEAL EXPERIENCE & COMPETENCIES
- Calm demeanour, especially under pressure
- Well presented with a friendly, enthusiastic and welcoming disposition
- Exceptional oral and written communication skills
- Exceptional Client Service skills
- A second European language is desirable
- Good numeracy skills.
- Logical and practical thinking, with excellent resourcefulness and problem solving skills
- Highest standard of confidentiality, discretion and work ethic
- Ability to work both independently and to partner with colleagues
- Strong organisational skills and follow through
- Prior experience with SAP is preferable
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion