Network Engineer & Lead Voice Administrator
ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
Working alongside the lead Network Engineer and 2nd/3rd Line End User Services, you will be focused upon supporting the EMEA region for network infrastructure including WAN & LAN, Auction support and our global voice platform including our contact centre software.
RESPONSIBILITIES
Telecommunications
- Programming of the 8x8 hosted VoIP system
- Programming of our 8x8 contact center platform
- Managing individual user and departmental moves, adds and changes within the Global estate
- Record faults in the fault log.
- Set up sale room phones on auction days
- Working with 3rd party suppliers (vendors / mechanical and electrical services engineers)
Network Support
- Providing 2nd line network support, configuration and implementation/installations
- Supporting the day-to-day administration and support of appropriate network management tools and regular reporting of network performance
- Assisting with the planning and implementation of patch management.
- Supporting day-to-day configuration management of the various network infrastructure components e.g. routers, switches and firewalls, taking steps to ensure secure configurations.
- Supporting the monitoring of and administration of network security
- Travel to Sotheby’s EMEA regional offices to assist with hardware upgrades and local & project support when required.
- Provide on and off-site site auction sale set-up and support for all regional sales
- Update Freshservice as calls are progressed, and take responsibility for calls to closure, including liaison with appropriate IT colleagues and users
IDEAL EXPERIENCE & COMPETENCIES
- Experience deploying and configuring Cisco Meraki network appliance
- Bachelor’s degree in computer science, business or related area
- Requires knowledge of Cisco routers and switches
- Experienced in Cisco Meraki Network Switch setup and configuration would be higher consideration
- Strong problem-solving skills required for technical issue resolution
- Organized and structured work habitsStrong personal time management to coordinate several tasks simultaneously
- Understanding of basic network protocols in particular and network architecture in general, sufficient to support and troubleshoot connectivity issues and to maintain the office network via WI-FI/cabling/hubs and switches
- Understanding of mobile devices and platform (iPhones, iPads, Android, IOS etc.) in order to assist troubleshooting them within our corporate environment
- Working knowledge of a helpdesk call logging system, sufficient to allow consistent input of all calls dealt with and analysis of such calls
- Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
- Maintain proficiency in information technology and tools to enhance productivity and quality of service provision
- Strong communication skills, tactful, enthusiastic, confident, able to work independently as well as part of a team, and with a flexible approach to meeting changing business requirements
- Flexibility to work extended hours, including evenings and weekends during sale and deadline period
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion