Client Advisor, Luxury Retail, The Salon at York Ave

THE ROLE

Located within Sotheby's New York flagship galleries, The Salon at York Ave is an extension of the company’s growing online marketplace, which offers clients and discerning shoppers 24/7, 365 access to an exceptional property mix of over 5,000 authenticated luxury items across exquisite jewels, luxury time pieces, designer handbags, fine art, and more. Marrying the best of e-commerce ease with the excitement of tangible retail shopping, The Salon at York Ave further positions Sotheby’s as the pre-eminent luxury and fine art destination.

Working under the Regional Director, Luxury Retail, Americas  the Client Advisor, Luxury Retail, The Salon at York Ave has a passion for client service and an expertise in luxury goods. The Client Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention to drive business revenue and inspire brand awareness and loyalty. The Client Advisor will work within a team of diverse sales associates as well as varying departments within Sotheby’s auction, private sale, client service, operations and marketplace departments. 

RESPONSIBILITIES

• Serve as Brand Ambassador for Sotheby’s and optimize the client experience by providing new and existing clients with prompt, professional, warm and courteous service to exceed client expectations
• Lead the recruitment of new clients, conversion of walk-in clients, and development of existing clients
• Build brand awareness through the use of existing client book or Sotheby’s generated CRM client reports/lists to outreach to new and existing Sotheby’s clients via phone, email, in-store appointments, etc
• Maintain continuous working knowledge of the Sotheby’s auction, sale and exhibition calendars, special events, and available inventory on the BuyNow platform
• Liaise with Specialists, Account Managers and Business Getters to initiate, facilitate and execute sales for and through The Salon at York Ave
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) while maintaining a strong drive for results with a positive, team first attitude
• Support operational needs and initiatives inclusive of inventory management, visual merchandising, and technological advancements, etc
• Participate in auction, exhibition and private sale related sales and client outreach in order to drive business for Sotheby’s in its entirety, as needed

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s Degree required, ideally in relevant area of study/interest
• Self-motivated, with customer service mindset and creative problem solving skills
• 2+ years of sales experience in a luxury retail setting
• Excellent interpersonal, organization and communication skills
• Ability to manage multiple projects concurrently
• Curiosity for current on-goings and trends in the art and fashion industries
• Evening, weekend and holiday work as required
• Physical ability to stand for extended periods, to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform such functions
• Participate in ad hoc projects, as needed
• Ability to travel, as needed

The proposed base salary for this position ranges from $65,000-$75,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.