Digital Sales Specialist

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

• Understand the functionality and continually evolve/maintain the knowledge of all digital support platforms/solutions including but not limited to websites, apps, estimating software integrations, accounting QuickBooks integrations, EDI, and custom integration options.
• Support and continually evolve digital roadmap for website and other platforms by providing continual customer feedback for improvements.
• Resolve digital products or service problems by clarifying customer feedback/complaints determining root cause of the problem, selecting and explaining the best solution, expedite correction or adjustment, and following up to ensure resolution.
• Serve as backup to the Digital Operations Specialist.
• Provide monthly updates and reporting on status of target account roadmap and adoption.
• Responsible for internal sales/branch training in Echo Electric digital platforms.
• Support documentation library recorded or live web trainings, in-person one-one-one trainings, and other options with a goal to increase competencies for all internal associates.
• Onboard new associates based on position and in coordination with the branch supervisor or Corporate training initiatives.

• Develop an understanding of the customer business systems, potential customer journey/unique processes, and align Echo Electric digital solutions to their business systems.
• Support customer use digital solutions to become more efficient in their day-to-day activities by understanding and articulating the potential ROI to the customer.
• Use data and branch sales teams account knowledge to identify target accounts for potential digital adoption. Provide ongoing follow-up and feedback through the customer adoption journey.
• Provide feedback and support to digital marketing solutions including customer opportunities and potential campaign suggestions by customer segment.
• Work alongside Marketing and Digital teams to continue to evolve content, solutions, and services that align with branch initiatives.

• Bachelor's degree in business related field, 2 or more years in Marketing or customer-facing sales experience, 1 or more years in event management or training experience.
• Ability to travel up to 85% of the time.
• Proven track record in sales in a commission-based role.
• Ability to demonstrate ownership of sales cycle from product ground to closing the sale.
• Ability to work independently and with little supervision.
• Excellent organizational, analytical, interpersonal, written, and oral communication skills.
• Proficient in Microsoft Office Suite.
• Familiarity with marketing automation tools such as Wrike, Salesforce Marketing Cloud, etc.
• Creativity and ability to synthesize large amounts of data into actionable information.
• Process basic technical expertise to communication with marketing, digital, and development teams.
• Deep knowledge and training of web platforms and Eclipse functions/areas that support digital integrations/customer profile setup.

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development