Technical Engineer

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Technical Engineer (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Technical Engineer on the Clinician Productivity Solutions (CPS) implementation team, you will be responsible for the oversight of technical implementation of Fluency Direct considering the unique needs of Solventum's diverse customer base. Fluency Direct is Solventum's top-ranking front-end speech recognition and closed-loop documentation solution. Fluency Direct can be deployed in a variety of environments including on physical workstations, thin clients and virtual desktops. As a Technical Engineer, you will be expected to have a deep practical understanding of Solventum products as well as virtualization technologies. You will also be responsible for being a technical expert and working with customers to determine what settings must be applied for their unique needs. In your role as a Technical Engineer, you will be expected to work closely with Product Management, Solution Advisors, Development, Support and Sales to assist customers’ pre and post-sale needs.

As a Technical Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Implementing multiple Clinician Productivity Solutions products while collaborating with customer resources and internal team members from Implementation and Solution Training, Solution Advisors, Support, Development, and Product Management teams
• Supporting and leading customers during installations, testing, and go lives
• Participating in relevant corporate programs/initiatives
• Ensuring professional, quality and security standards are complied with while performing assigned duties
• Complying with corporate policies and procedures while acting in a manner consistent with Solventum’ s values and ethical standards

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND (4) four years related to Health Information technology support in a private, public, government or military environment

OR

High School Diploma/GED AND (8) eight years related to Health Information Technology support in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience with design, configuration and implementation of Citrix Virtual Apps and Desktops.
• Experience with design, configuration and implementation of VMware Horizon VDI and RDSH.
• Strong understanding of Windows 2016, 2019 R2 and 2022.
• Experience with thin client devices. i.e. iGel, Wyse and Teradici.
• Experience with Installing, configuring, and testing speech and CAPD solutions in clinical environments (EHR systems, mobile platforms, etc.).
• Provide hands-on technical support during pre-implementation, go-live, and post-go-live phases.

• Excellent client facing and internal communication skills using written and spoken English.
• Experience using collaboration tools to manage and communicate with remote teams.
• Excellent verbal, written, analytical problem solving and organizational skills
• Knowledge of Solventum HIS products.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proven ability to maintain a positive attitude in a team environment.

Work location: Remote -United States

Travel: May include up to 10% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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