UK Operations Co-ordinator

UK Operations Co-ordinator

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts 
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

The Role… 

As UK Operations Coordinator you will be responsible for providing professional pro-active and confidential support on a day-to-day basis to the Managing Director, UK & Europe and their surrounding team. This will require you to liaise with internal and external stakeholders, becoming a key member of the UK senior operations team.

In this role, organisational skills are a must. You will be managing high level diaries, preparing for company meetings, taking minutes, inbox management, travel arrangements and more. The UK Operations Coordinator will possess excellent communication skills and interpersonal skills being able to work with a range of stakeholders and the wider business.

Main Responsibilities...

·         Maintain schedule for Managing Director UK & Europe.

·         Arrange internal and external meetings locally & globally. Preparing and issuing documents for attendees and taking minutes.

·         Support with all written communication.

·         Organise off-site meetings with the wider team who report to the Managing Director UK & Europe.

·         Support with any projects as and when directed, ensuring clear planning and communication with all stakeholders and that all deliverables are met on time.

·         Arrange travel for the operations team ensuring within budget.

·         Support with the development and implementation/rollout of any operational initiatives.

·         Monitor weekly reports and cascade as required (WSR, Chilli reports, KPI).

·         Organise quarterly General Manager meetings and prepare presentations -

·         Lead the coordination between operations and communications teams to streamline the creation and distribution of newsletters and push notifications, driving member engagement and enhancing communication effectiveness.

·         Support L&D team with maintaining effective communication and relationship with ServiceScan (mystery guest partner) to ensure accurate feedback, support operational improvements, and enhance customer experience insights.

·         Support the UK Executive Chef with any food & beverage projects, creation of SOPs and communicating any menu changes.

·         Support Regional Director London Clubs & Head of Operations Public Restaurants with any projects as and when requested.

What we are looking for...

• Able to work full time, and have the flexibility to travel to UK Operations Team
• Team player who communicates well with all colleagues;
• Reliable, trustworthy, punctual;
• Sense of urgency;
• Yes yes yes mentality;
• Ability to multitask and work in a fast pace environment