Soho Home Trade Consultant - Miami Beach House

The role…

We have an exciting opportunity for an ambitious & self-motivated Trade Consultant to join our Trade team and drive our business in the state of Miami and wider territory. Working along side an Interior Designer and Retail Supervisor, you will be based within our Soho Home showroom within Miami Beach House and supported by our other retail teams in North America & UK, you’ll be responsible for building a new trade customer base and delivering against financial targets as well as day to day retail duties.

From acquiring new customer leads, hosting events in our Houses, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy. This is a 360 role with a great amount of autonomy.

Main Duties

• Actively build, maintain and grow relationships with existing and new Soho Home Trade clients in Miami, Florida and the wider  Southeast Territory
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects, including expert guidance on pricing, lead times, and product availability
• Conduct onboarding and discovery calls with new trade users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales.
• Guide new users through their first purchase, ensuring a positive and smooth experience.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management.
• Conduct outreach tasks for customer acquisition and grow registered trade customers in your locale
• Conduct in person or virtual meetings/presentations with trade professionals on our new product lines, materials, and design of Soho Home.
• Attend relevant industry events, trade shows, showroom events, and industry networking functions.
• Collaborate with design teams to solve complex design challenges and offer creative solutions
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge
• Report and provide feedback to the leadership team.

Retail

• Assist and support walk- in customers in selecting furniture that fits their needs, preferences, and budget
• Process sales transactions using the point-of-sale system
• Maintain showroom appearance and keeping the store clean and organized
• Assist with inventory counts and restocking

Required Skills/Qualifications

• Highly organized and self-sufficient with a passion for building and developing the trade business.
• Previous experience as a trade account manager or client management within design industry
• Proficient user Microsoft office suite.
• Experience in using salesforce or other CRM system.
• Excellent written and verbal communication skills.
• Passionate in people and maintaining relationships.
• Results oriented

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Client-provided location(s): Miami Beach, FL

Job ID: 4694517101

Employment Type: OTHER

Posted: 2025-10-16T23:29:28