Sales & Events Manager- Manchester (New Opening)

Sales & Events Manager- Manchester (New Opening)

Our brand-new House opens its doors this October, but we’re looking for someone to join us earlier to be part of the journey from the very start. This role will begin in late August or early September and includes a two-week onboarding experience in London, where you’ll get fully immersed in our culture, standards, and way of working before we open. It’s a unique opportunity to help shape the opening and hit the ground running.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs 
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho House Manchester

Located in the St John’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.

 

The Role… 

As the Events Manager, you will be responsible for the management of private event bookings from start to finish.  Working with our members and guests from their initial enquiry, discussing all elements of their event, assisting them with their planning and contracts, and finalising all the details for the operational teams. Working with operational colleagues within the House and ensuring events are set up and managed properly. Ensuring clients feel supported and are happy with all aspects of their event and ensuring will be delivered to meet their expectations. This will be a stand alone role based at Manchester house, you will report to the site UK Head of Events & Sales, and the site General Manager.

Main Duties…

• Manage every booking from start to handing over to the operational team on the day
• Be the point of contact for all enquiries received into the house via telephone, email, and through our CRM system
• Manage the planning and all details of the event by liaising with the host on all their needs and requirements. 
• Coordinate the required logistics of each event, including such elements as event times, and equipment needs, and personally liaising directly with the lead booker to ensure all questions are answered
• Collating function sheets through use of the event booking system, Tripleseat, and distributing to the relevant operational teams
• Work very closely with the rest of the Event operational team, as a strong unit, in order to create successful and memorable events whilst reaching the set event budget
• Work closely with the rest of the UK Event Management team, attending training days, sharing knowledge, and ensuring consistent processes across the UK event teams.
• Be reasonable for sending weekly reports to the UK Head of Events & Sales.
• Assist with daily admin jobs assigned by the events team, i.e: send out daily function sheets, send out weekly event function packs to all departments, and update function sheets and function sheet boards.
• Confidently talk through all your events to Heads of Department in the weekly events meeting, and daily morning brief meeting, to ensure all details are understood and covered
• Keeping an eye on daily/monthly/yearly event targets to understand the financial side and the impact events have on the House
• Liaising with all UK Soho Houses that book events, to cross-sell spaces and work towards an overall UK budget
• Assisting with front-of-house operational tasks such as room drops, express check-ins and hosting

What we are looking for...

• A minimum of 2 years’ experience working in the event industry, ideally in the hospitality sector
• The ideal candidate will come from a private hire background
• Experience in co-ordinating and managing events for up to 200 guests
• Experience in using an event booking system (ideally Tripleseat, Collins, Salesforce)

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Event Manager:

• Monday to Friday 8-5/9-6, due to the nature of the role you will be required to work evenings, weekends to meet the business needs.