Product Manager, 12 Month Maternity Cover FTC

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Soho Digital..

We embarked on a digital transformation journey in 2019 with the goal of enhancing member experience, both in our houses and outside. We have now created a proprietary digital platform, and through that introduced a number of digital solutions to improve our member experience including ‘House Pay’, our proprietary digital payment service, ‘House Guest’, our global guest check in service, ‘Connect’ our in-app member to member connectivity platform as well as other functionalities which allow members to conveniently book, pay, consume content and manage their membership digitally. Since launch these digital products have significantly increased our members digital engagement which enables us to support our physical expansion, our new membership types, and acquisitions. In the last 36 months, our digital platform has provided members with a phenomenal experience, that is unique. The future is looking even more exciting.

The Role…

We’re looking for an experienced Product Manager to join our Product & Experience team on a 12-Month maternity cover contract. In this role, you’ll help shape and deliver value through our digital products, leading a cross-functional team to execute an ambitious roadmap that enhances member engagement, drives public conversion, and supports our wider business goals.

Your primary focus will be on the Members App, where you’ll champion the member experience, identify opportunities to increase revenue, and reduce operational costs. You’re data-driven and hypothesis-led—comfortable forecasting the impact of a feature, rigorously measuring its performance, and pivoting when needed.

You thrive in ambiguity and adapt quickly to change, bringing clarity and momentum in a fast-evolving digital landscape. As a self-starter, you inspire and align teams both remotely and in person.

You’ll ensure epics and stories are clearly defined, contribute meaningfully to the current quarter’s goals, and help shape long-term strategic initiatives. Above all, you’ll ensure our products remain member-centric, best-in-class, and resilient.

Main Duties…

· Deliver against the product roadmap, collaborating with Product Managers, Engineering, and UX&D teams to shape and execute future initiatives.

· Work to break these into quarterly roadmaps and manage end-to-end delivery of releases, while contributing to long-term planning.

· Own and manage the product backlog in Jira, prioritising features based on business value and user impact.

· Translate requirements into clear epics and user stories with well-defined acceptance criteria.

· Gather and analyse user and stakeholder feedback to define and prioritise enhancements, applying a commercial mindset to assess value.

· Partner with Operations and business units to ensure smooth feature rollouts, including training, communications, and feedback loops.

· Collaborate with members to triage existing features and define new enhancements.

· Lead sprint planning, refinement, and release cycles, ensuring effective agile delivery.

· Track and analyse product metrics to evaluate performance and identify opportunities for improvement.

· Provide actionable insights into user behaviour and product usage trends.

· Facilitate regular stakeholder check-ins and ensure alignment across teams and roadmaps.

· Drive cross-functional collaboration with Engineering and Design, supporting user research, workflow definition, and UX design.

· Confidently manage multiple projects and navigate ambiguity with a proactive, solutions-oriented approach.

Requirements / Qualifications...

• Significant experience working as a Product Manager on a consumer facing App.

• Must have worked with Apps previously and ideally within a hospitality environment, or fast paced industry with a focus on high-end experiences and UI.

• Keen to work in fast-paced environment where you will juggle multiple, competing priorities simultaneously and make things happen.

• Expertise in building a data-driven approach and discipline to product strategy, prioritisation, and development.

• You will have great communication and influential skills.

• Able to work collaboratively with stakeholders in the business.

• Be able to show a track record of releasing value at the earliest opportunity.

• Low ego and excellent collaboration skills

• Proficient in Jira, analytics platforms (GA, Posthog, Tableau)

• Thrive in an ambiguous environment; and know how to bring clarity to the teams you lead.

• Customer obsessed, you can work with business and operations to seek feedback on new ideas and areas that require addressing.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

· Discounts at Soho House globally, as well as Soho Home and Cowshed

· Soho Friends Membership

· Enhanced Pension Scheme

· Private Health and Dental Care

· Cycle to Work Scheme/Season Ticket Loan

· In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

· Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

· Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.