Member Admin Coordinator - Soho House Istanbul

We are looking for  Member Admin Coordinator will be responsible for;

• Graduated from related departments of universities
• Good command of written and spoken English and Turkish
• Proficient in advanced MS Office programs
• High communication skills
• Attention to detail and attention to detail
• Guest/Member oriented
• Able to use time effectively and analytical

Job Description

• Monitoring accounts to identify overdue payments
• Monitor accounts to identify outstanding debts
• Find and contact customer to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Report on collection activity
• Handle questions or complaints
• Manage inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutionsand/or alternatives