We are looking for "House Manager (Rooms Division)" with the qualifications below:
- Minimum 5 years of experience in Rooms Division or Front Office in the hospitality industry
- Bachelor degree in related departments
- Spoken and written fluency in English and in Turkish
- Strong leadership skills with the ability to motivate and manage a team
- Good knowledge of all Hotel Departments
- Comfortable using hotel systems such as Opera and Salesforce
- Understanding of budgeting and financial reporting
- Guest-focused and solution-oriented approach
- Able to work in a fast-paced environment and manage multiple tasks
JOB DESCRIPTION
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- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
- Provide direct leadership and support to employees
- Lead by example, setting an energetic pace and standards within the teams
- Set up all operating systems i.e. Opera, Sales Force and Reservations system, monitor the market for systems that can improve efficiency
- Review and assess budget with the GM and HFA on regular basis
- Responsible for establishing systems, policies and procedures for all departments with continuous review and assessment
- Involved in marketing activities, actively promoting
- Creates an operating environment across Rooms Division that assures consistent guest satisfaction
- Monitors the performance of the Rooms Division through verification and analysis of guest/member satisfaction and financial reports. Initiates corrective action.
- Setting up reservations department and overseeing the efficiencies and consistency of the department
- Carries out preventive maintenance programs to protect the physical assets of the hotel
- Ensure employee compliance with company standards and policies and external regulations
- Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
- Train and develop the team to deliver to Soho standards and exceed customer’s expectations
- Provide analysis of P&L on a weekly basis to GM & HFA
- Housekeeping and Front Office Departments will report directly to this position