Head waiter

Soho Farmhouse Ibiza

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The role..

We are seeking an experienced Head Waiter/Waitress to join our team at Soho Farmhouse Ibiza. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

• Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum member satisfaction.
• Take care of any work related issues escalated to him during service and resolve it efficiently.
• Possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Report any customer complaint or matter that cannot be handled to the Club Manager for solution.
• Provide friendly, courteous and efficient service to all members with making eye contact, smiling and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
• Ensure you are asking members about any allergy of dietary requirements.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.
• Anticipate and service the member needs before requests are made.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Follow proper time and attendance and uniform procedures
• Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.
• Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
• Support the team with any needs on an ad-hoc basis.

What we are looking for in a Head Waiter?..

A successful Head Waiter/Waitress for Soho Farmhouse Ibiza will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Have a genuine passion for food and beverage and hospitality
• Strong attention to details
• Excellent customer service
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Organised and reliable
• Sense of urgency
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Flexible and available to working both opening and closing shifts when required
• Attention to detail and structured way of working
• Good English and spanish language skills

Physical Requirements..

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Benefits..

Soho House offers competitive compensation packages for our Head Waiter/Waitress that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.

• Nutritious meals whilst on shift
• Continuous training to develop yourself personally and professionally

Who We Are..

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers .

We’d love you to come on board as our next Head Waiter/Waitress!