Guest services

Soho Farmhouse Ibiza

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The Role…

We are seeking an experienced Guest Services to join our team at Soho Farmhouse Ibiza. As a Guest Services you will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Processes reservations for other outlets such as spa and restaurant.
• Assists in answering any member or guest queries via telephone or email
• Processes reservations from the sales office, other hotel departments, and travel agents
• Knows the type of rooms available as well as their location and layout
• Knows the selling status, rates, and benefits of all packages plans
• Communicates reservation information and all special requests to the front desk
• Processes cancellations and modifications and promptly relays this information to the front desk
• Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests
• Prepares expected arrival list for front office use
• Updates member and guests’ profiles
• Handles daily correspondence. Responds to inquiries and makes reservations as needed
• To be aware of all front office procedures
• Willing to undertake any reasonable request made by management in any other areas of the house
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Well- versed on standard operating procedures, menus, amenities and pricing.

What we are looking for in a Guest Services?..

A successful Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 

• Strong attention to details
• Excellent customer service
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skill
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Have a genuine passion for food and beverage
• Flexible and available to working both opening and closing shifts when required
• Fluent in English & Spanish (other languages are highly valued)

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Benefits..

Soho House offers competitive compensation packages for our Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.

• Nutritious meals whilst on shift
• Continuous training to develop yourself personally and professionally

Who We Are..

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers .

We’d love you to come on board as our next Guest Services!