General Manager - Soho House Amsterdam

The Role...

At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments, working very closely with internal and external stakeholders to ensure optimal experience as the result. 

A successful General Manager will collaboratively partner with the Executive Team members, Head of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability.

Main Duties

• Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation.
• Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff.
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
• Collaborative partner to all leading Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities. 
• Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter/summer roof conversions, Halloween, ADE, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
• Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience.
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance. 

Required Skills/Qualifications

• Up to 5-7 years’ experience in a busy hospitality venue within a General Management capacity
• Innovator and influencer with previous experience managing Rooms and F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details and excellent customer service
• Fluent in English, Dutch is a plus (any other language is welcome) 
• Structured approach when it comes to problem solving 
• Organized and reliable with the ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements 
• Degree in Hospitality Management 

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• All Houses Membership
• Market conform salary + 8% holiday allowance 
• Eligible for performance related bonus
• 30% ruling benefit if applicable
• 100% travel allowance
• Discounts on F&B, rooms and retail