General Manager - Mews House Mayfair, Central London

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts (post 1am – 5am / Uber)
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Financial Incentive based on House Performance (Quarterly)
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Mews House Mayfair...

Located opposite Handel Hendrix House, the museum dedicated to composer George Frideric Handel and rock guitarist Jimi Hendrix, Mews House will be our 10th house in London and will transform the former Hush Restaurant in Lancashire Court into a prime members space boasting multiple bars, private dining spaces, a unique food offering and outdoor courtyard.   

The Role… 

The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.

Main Duties…

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
• Implementing, overseeing and understanding the commercial viability of your business
• Effective hands-on day to day management and problem solving both front and back of house operations

Performance standards

• Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
• Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
• Work with HOD’s to ensure departmental budgets are met consistently
• Ensure that all departments rotas are forecasted, costed and published in line with the company standards
• To aim, achieve and maintain minimum 90% mystery shopper score in all departments
• Ensure retention of team members in line with company standards

Management expectations and accountabilities 

• Responsibility for feedback, training and development of all managers working at the site.
• Ensure that the site meets 100% completion yearly for annual reviews
• Embody, display and proactively drive the companies Pillars and Values
• Ensure that company policies and standards are maintained consistently by everyone working at the site
• Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place

Scope of authority

• Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
• Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
• Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment
• Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge

What we are looking for...

• Up to 3-5 years’ experience in a busy hospitality venue within a General Management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements
• Personal license holder
• SIA knowledge, understanding and experience

Mew House Mayfair Opening Hours: 

*TBC

Nearest Station (W1S 1EY): Bond Street, Piccadilly Circus, Oxford Circus