Senior Director of Communications

Job Description: Senior Director of Communications

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: Sodexo Live! is seeking a Senior Director of Communications for North America. This position is Remote.

• Liaise with functional leaders, across both the North American Leadership team and a Global Executive Committee, to gather information and develop responses to reporters
• Manage external agencies, within an agreed upon budget, to ensure KPIs are exceeded and share of voice is increased compared to key competitors
• Closely monitor awards/recognition submission lists to ensure we have a cadence of appearances at relevant industry events
• Oversee the process of monitoring media, competitors and issues that are key to the organization's reputation
• Be the steady, authoritative, nuanced presence in times of crisis communications
• Build and foster relationships with SMEs across the global Sodexo organization, and maintain working relationships with members of the global communications team
• Manage internal communications efforts, which include, but are not limited to: bimonthly newsletters and supporting content for quarterly internal town halls and all-hands meetings
• Facilitate the deployment of global communications content and materials, and customize for North America
• Oversee social media strategy across LinkedIn, Instagram and X with country leads for France and the UK/Ireland, and other Sodexo Live! entities
• Lead website content updates in collaboration with Marketing
• Working closely with Marketing, ensure consistency in visual identity, tone of voice, and messaging
• Implement processes and frameworks to ensure brand consistency across business units
• Provide guidance on corporate storytelling, press relations, crisis communications, and positioning strategies that align with overarching business goals
• Establish and manage project workflow, internal processes, and cross-team coordination

• Bachelor's degree in communications, journalism, or a related field
• 10+ years of experience within PR and/or internal communications or related fields
• Ability to turn complex "client-oriented" messages into compelling stories that will resonate with the media, in internal platforms and on social channels
• Ability to be pragmatic and manage a fluid and sometimes fast-moving workload
• Agency background a plus
• Multicultural awareness; ability to liaise with international teams
• Assist in diverse Sodexo Live! activities, recognizing that teamwork depends on occasionally stepping outside one's direct responsibilities to support the organization's broader goals
• Exceptional written and verbal communications skills, and attention to detail
• Willingness to influence and communicate with a wide variety of internal and external stakeholders
• Self-starter who can balance multiple priorities simultaneously, able to work to tight deadlines, establish clear priorities and maintain professionalism under pressure
• High computer competency, including familiarity with Microsoft platforms
• Positive team player with people skills who can align with Sodexo Live! values
• Knowledge of and experience in the food and/or hospitality industry and/or a B2B environment preferred
• Some travel will be required

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance